Carter Hoffman

Carter Hoffman is a Research Associate at Trade Finance Global focusing on the impact of macroeconomic trends and emerging technologies on international trade.

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New payments technologies

Why modernise your payments infrastructure?

Today, modern technological solutions are replacing traditional payment methods at an unprecedented rate.

By modernising payment infrastructure, businesses can unlock many benefits, including streamlined processes, reduced costs, and enhanced customer experiences.

Customers today expect convenient, fast, and secure payment options, and businesses that fail to meet these expectations risk losing customers to competitors. Staying ahead of the curve is critical for businesses to attract and retain customers and stay competitive in an ever-changing marketplace.

Modern payments infrastructure integrating new technologies, such as artificial intelligence (AI) and blockchain, can enable businesses to automate processes, lowering costs by reducing the need for intermediaries, slashing transaction times, and preventing errors.

Perhaps most importantly, it can free up time and capacity for firms to focus on their core activities and drive further value and growth.

Embracing payment innovations enables businesses to adapt to evolving consumer preferences, meet customer demands for seamless transactions, and gain a competitive edge in the market.

What are the digital barriers to payments?

As we transition towards a digital payments landscape, several challenges must be addressed.

One significant barrier is the digital divide, where individuals and businesses with limited access to technology or digital literacy face difficulties adopting digital payment solutions. Since payments must inherently involve multiple parties, the transaction can only be as digitally-driven as the least digital of the parties involved.

When it comes to international transactions with a counterparty in remote regions, access to technology infrastructure, including something as simple as a stable internet connection or mobile networks, can become a challenge.

In regions such as this, cash will have long been the dominant payment method, which is likely to cause some individuals to be innately mistrustful of digital payment methods they do not understand.

Building trust in digital payment methods – and the technical skills to use them effectively – requires education campaigns to increase awareness of their benefits and security features.

Security concerns, including data breaches and fraud, are also a significant challenge that may hinder widespread adoption. Digital payment methods can be vulnerable to security breaches and fraudulent activity, leading to concerns about the privacy of personal and financial information.

These security concerns often lead to enhanced regulatory and compliance measures, the complexities of which can impede the rapid growth and adoption of innovative digital payment solutions.

Digital barriers to payments can be complex and varied, requiring a multi-pronged approach to overcome. Addressing them will require collaborative efforts among businesses, governments, and financial institutions to foster inclusivity, strengthen security measures, and establish standardised frameworks for interoperability and compliance.

Data protection in digital payments

With the increasing volume of digital transactions, data protection has become a paramount concern, and both consumers and businesses must have confidence that their sensitive information is safe throughout the payment process. 

Digital payments often include personal and financial data, such as credit card numbers, bank account information, and personal identification details. If personal and financial data is compromised, it can erode consumer trust and confidence in the payment system and reduce usage and adoption.

For the businesses involved, data breaches and other security incidents can lead to significant reputational damage, leading to loss of customers and revenue.

Thankfully, the digital security industry is well-developed and continually evolving, and there are several approaches that firms can easily implement to help ensure their data is kept safe.

The most fundamental is simple encryption. Encryption protects data during transmission between payment systems, including payment gateways and processing networks, helping to prevent unauthorised access and ensuring that data is only accessible to authorised parties.

Tokenisation, a process that replaces sensitive payment information, such as credit card numbers, with unique tokens that have no inherent value, is also used to help prevent sensitive data from being exposed in the event of a security breach

Some other user-centric methods include two-factor authentication and education.

Two-factor authentication is a security measure that requires users to provide two forms of identification (such as a password and a one-time code sent to their verified mobile phone) before accessing payment systems while simply educating users on best practices for data protection, such as avoiding phishing scams and using strong passwords, can help to prevent breaches.

Many countries also have data protection regulations, such as the General Data Protection Regulation (GDPR) in the EU and the Payment Card Industry Data Security Standard (PCI DSS), which require companies to protect personal and financial data. 

Compliance with these regulations helps to ensure that personal and financial data is handled securely and responsibly, while non-compliance can lead to hefty fines and legal penalties.

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